Last Updated: 7 July 2018
We also store backups of some data, including order details (which will include Customer Information) on our servers in the United States. We use appropriate technical and organizational measures to protect the personal data that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data, including using the latest 256-bit SSL (secure sockets layer) encryption technology to protect your Customer Information when you purchase from our online store. kezanaa.com also complies with the Egyptian Privacy Principles in relation to the proper use and storage of personal data.
What is ‘personal data’
What data do we collect
Customer Information is the information you explicitly provide to us when you make an online purchase or sign up to receive our newsletters, including your:
Shipping and/or billing address
Usage Data is general information about how you interact with our website, such as:
which pages you visited on our website
how you came to the website (for example, by clicking on a link in a newsletter or from an advertisement)
which buttons or links you clicked
whether you have been to the website before
Whenever you visit a website, the computer from which the web pages are served (i.e. our web server) needs to know your computer’s public network address so it can send the requested pages to your browser. The public network address associated with your computer is called its “public IP Address” and is sent automatically each time you access any Internet website. From a computer’s IP Address, it is usually possible to determine the general geographic location of that computer but often not the specific computer and if multiple people use the computer not the specific user (although if your IP Address is unique to you and is published somewhere or if you later identify yourself while using the same IP Address, it is possible that IP Address could identify you).
How we collect data
Information we collect automatically: When you visit kezanaa.com or shop with us online, we collect some information about you automatically, including Usage Data.
Some of this information is collected using cookies or other similar tracking technologies that have been placed by us or by third parties.
How we use data
- to fill orders placed by you, or
- where we have legitimate interests to process the personal data and our interests are not overridden by your rights, or
- in accordance with a legal obligation, or
- where we have your explicit consent.
The main reason we use your personal data is to fill orders and to manage our relationship with you (for example, dealing with questions about products, returns, and warranty claims).
We also use personal data for other purposes, including:
To communicate with you: this may include providing you with the information you’ve requested or that were required to provide to you, that relates to changes to our website or policies, marketing communications in accordance with your preferences or to invite you to provide feedback or to take part in research we are conducting.
To support you: this may include dealing with any questions you have about our products, dealing with warranty claims or any issues relating to our goods or services.
To improve our website: we use Usage Data to help us understand the online behavior of our customers, which helps us to focus our marketing activities and improve the services we provide on the website. Using web analytics on our website enables us to measure, collect, analyze and report on Usage Data for the purposes of understanding and optimizing customers’ experiences on our website. We try to ensure that all Usage Data is anonymized (i.e. not referable to a specific person) unless we have your consent.
Geographical location information contained in Usage Data also enables us to tailor your experience on our website by displaying different content based on your location, such as providing content in your preferred language (where possible), showing local currency and pricing, and showing relevant advertising. Again, geographical location information is anonymized unless we have your consent.
To protect you: we use Customer Information and your IP Address to detect and prevent fraudulent activity when you want to make a purchase from us.
To analyze, aggregate and report: we may use the personal data we collect about you and other users of our website to produce aggregated and anonymized analytics and reports, which we may share with third parties.
How we can share your personal data (and how we don’t)
- handle payments securely (PayPal Inc and Braintree Payment Solutions LLC)
- distribute direct marketing materials that you have consented to receive (MailChimp)
- connect to social networks (for example, Pinterest, Facebook, Instagram and LinkedIn)
- pay commission to affiliates
- target advertising (for example, Google, Facebook)
- protect you and us against fraud (for example, MaxMind)\
There also may be times when we are legally required to disclose personal data, such as to regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws and regulations or to exercise our legal rights. Where possible and appropriate, we will notify you of this kind of disclosure.
We only share your Customer Information with third parties where it is either necessary to enable online transactions (such as PayPal) or where you have consented to receive direct marketing material (such as MailChimp).
Your personal data is never disclosed to third parties for remarketing or retargeting purposes. kezanaa.com never sells its email lists or customer information.
International data transfers
When we do transfer data, we will make sure that there are safeguards in place to protect your personal data.
- know what personal data we hold about you
- make sure that all personal data is correct and up-to-date
- ask us to correct any particular data
- object to our continued processing of your personal data
If you no longer wish to receive any online communications, just let us know by clicking the ‘unsubscribe’ link at the bottom of the newsletter or other communication.
You can notify us if you no longer wish us to process your personal data, but we not that if you do so, this may mean that we can no longer provide our services to you.
You can contact us at any time by emailing email@example.com and we will respond to your request within one month.